My husband and I booked a trip to Jamaica for February 25 through March 2, 2021. If you need to contact me to discuss this issue please contact Jose Perez, my husband at or by email at you in advance. The confirmation numbers for all passengers are the following: No one offered us hotel rooms or a place to lay down instead we had to lay down on the floor. We also lost 2 days of our vacation, 2 days at the AirBNB that we rented and our dream vacation became a nightmare! The airlines kept changing the gates on us as well. We were also going for a Memorial Service which we totally missed. Lauderdale all of our clothes were soaking wet and we had nowhere to dry them. When we finally arrived in Puerto Rico I was unpacking our luggage and because there was a rain storm in Ft. That is unacceptable because I also have medical issues and needed food. We had nothing to eat or drink for hours. Lauderdale there was no one around and all the concessions were closed. Lauderdale around 9pm and were told that the next plane to Puerto Rico would not be until Sunday April 3 at 5:30pm! Between all of the layovers we were stranded in the airport for about 38 hours! That is highly unacceptable for someone with a disability.
We had to fly from Phoenix Sky Harbor to St. We were at the airport from 4am until we finally flew out around 3pm. My husband and I along with my daughters fiance were left behind. We were told that 3 of the passengers could travel on standby and go ahead and fly out leaving the others behind. We got there on Saturday, April 2 around 4am. Nonetheless we went to the airport anyway. Our entire family, all 6 of us were planning to leave to go for a Memorial Service and also incorporate our dream vacation to Puerto Rico but hours before we were leaving for the airport we got texts on our phones that the flight had been canceled.
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